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Protecting your investment

Disruption costs time, money and confidence. We feel strongly against that, because it’s our goal to make your processes work. That’s why we make it our number one objective to keep your equipment running smoothly, reliably and efficiently. So you can keep advancing your business with full calm and confidence.

Complete peace of mind

Make the most of our customer support: We are there for your technical processes and plants, not just specific products. We offer advice and troubleshooting assistance in customized full-service agreements that are tailored to your needs, with special attention to individual services, spare part solutions or components offerings. We’ll be with you for the life of your machine or plant and beyond.

We ensure:

Your availability

Your efficiency

Your profitability

Your safety

Benefit from our consultancy expertise

Understanding your processes and your goals allows us to recommend appropriate actions and concepts for your plant. If necessary, our R&D engineers will get involved too. Our support goes far beyond repairs. Be it minor adjustments or entire new developments, we have the expertise to optimize your processes. We can help you by looking ahead and spotting trouble before it happens.

Project Management

For complete command of the design/build process from project kick-off all the way to process commissioning count on our project management team to lead the way. Click here for more details.

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Always there — remote support

Issue resolution does not always require on-site presence. Up-to-date technology and connectivity allow remote connection to PCs and mobile devices. Mixed reality technology helps to get visual and audial feedback without even boarding a car or plane. It’s quicker and more cost-efficient.

Our remote support covers breakdowns, installation, inspection and monitoring, calibration, preventive maintenance, spare parts, technical training, testing, digitalization concepts, software updates, and technical information.

Fitness Check: For healthy, reliable equipment

A Fitness Check is a thorough examination performed by a service engineer who then presents a detailed report on the current condition of your equipment. After you review the detailed report, we will advise you on the implementation of recommended actions. We can then assist you in making the necessary repairs, provide training in preventive maintenance and supply you with an inventory of recommended spare parts.

Request a Fitness Check or a condition report

Environmentally sound disposal

Your product has reached the end of its life? According to the WEEE Directive 2012/19/EU, waste electrical and electronic equipment must be disposed of properly and recycled in a sensible manner. 

Click here to see which options you have on this.

We’re there for you

Partnership for us means always being on hand to support you whenever and wherever you need us. With our global network of locations and expert partners, we make sure we are always right by your side.

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